Refund Policy

All contract and the terms & conditions herein shall continue to remain in force, if due to any reasons the original manufacturer replaces the asset/equipment of the customer with an asset/equipment of the same model or asset sub-category or of different size/capacity/model/brand but of the same asset sub-category.

This service contract is offered to customers residing within the Municipal limits of the City or town of the company’s existing service geographies.

To qualify for the service contract, the asset/s must be in working condition. In case the service contract is to be entered into after the expiry of warranty period or of previous contract, the contract will be accepted subject to checking of the equipment by the company’s representative and verifying that it is in working condition. In case asset is found to be defective and any repair needs to be done, then it will be repaired first and then taken into contract and the repair cost (labour and parts) shall be borne by the Customer.

The Service Contract covers only functional Parts. Functional Parts are those components that are critical to the performance of the asset’s essential function. Plastic & rubber parts, lamps, interconnecting cable, rubber pads for remote control, interconnecting copper tubes, aesthetic parts and stabilizers are not covered under this service contract. Uninstallation & installation of the asset is not covered under this contract.

All AMC Payments are to be made in advance and only in Cheque/DD/Online. Cheque/DD to be drawn in favour of “EVRIM Digital Services Private Limited”. In case the cheque issued is dis-honored for any reasons, Company will inform the customer accordingly and if payment is not effected within reasonable time the Contract shall stand revoked. In such cases a minimum penalty of Rs. 450/- will be charged and to be borne by the Customer.

Contact for the appliance will be activated within a period of 7 working days from the date of realization of the payment and is subject to verification of details provided by the Customer with respect to the appliance. The contract shall be void if the details provided by the customer are incorrect.

Any change in the registered address of the customer, must be notified by the customer in advance. Service will be limited to areas within the defined service geographies.

In cases where the customer has sold off or transferred the covered asset, the service contract can be transferred for a fee of Rs. 500/-. This will not affect the validity of the service contract for the remainder period.

Acceptance/Renewal after expiry of contract shall be at the discretion of company. AMC/CMC charges may vary at the time of renewal.

The customer needs to login and be a registered user at www.evrimdigi.com and can log in a Service Request. Alternately Customer can also log in a Service Request through our helpline No. +91 22 3223 9999 or mail to us on [email protected] mentioning registered Mobile No./ Contract No.

The company shall be under no obligation to provide Repair / Service because of improper use, unauthorized alteration, modification or substitution of any part or serial number of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, insect infestation or intrusion neglect, acts of god like floods, lightning, earthquakes etc. or causes other than ordinary use. If our services are required as a result of the causes stated above, such services shall be at extra charge.

All defective components shall be replaced with compatible working parts and defective parts shall be Company’s property.

All attempts will be made to attend to the service request within 24 working hours from the time of call registration, however it is understood under exceptional circumstances there could be reasonable delays. While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the company shall not be held responsible for any loss arising.

In case the customer wants to cancel the contract before the completion of the contract period, there shall be no refund of the charges for unexpired period.

Transportation for taking appliance to the authorized service Centre for repairs shall be borne by the customer as per the applicable rates. Damage to the asset or any parts due to transportation / shifting is not covered under this contract.

Annual Maintenance Contract (AMC) shall cover free Preventive Services in a Year as per Plan opted along with free labour & Service visits in case of any breakdown. All Other Charges to be borne by Customer.

Comprehensive Maintenance Contract (CMC) shall cover free Preventative Services in a Year as per Plan opted along with Free Labour & Service Visits in case of any breakdown.  CMC shall also cover  following parts under the contract-

a- Air Conditioners (AC):

Parts covered: Compressor, Capacitor, Capillary, Drier, Blower Motor, Oscillation Motor, PCB, Relay, Sensor Thermostat.

Parts not covered: Outer Cabinet, Condenser Coil, Cooling Coil, Rubber Components, Plastic Parts, Remote Handset and Front Grill, Gas Charging.

b- Washing Machines (WM):

Semi-Automatic-Parts covered: Wash Motor, Spin Motor, Wash Timer, Spin Timer, Drive Assembly, Bellow Assembly and Capacitor.

Fully automatic- Parts covered: Main Motor, Spin Motor, Wash Motor, Drain Pump, Drain Motor, Pressure Sensor, Capacitor, Inlet Valve, Suspension rod (assembly), PCB.

Parts not covered: Aesthetic Components, Outer Cabinet and Plastic Parts as Cabinets, accessories such as inlet pipe, drain pipe, wash lid, spin lid.

c- Refrigerators (Fridge):

Parts Covered: Compressor, Capillary, Drier, Fan, Motor, Relay, Thermostat, Thermal Fuse and Timer.

Parts not Covered: Cabinet and liner, Coloured Components, Plastic Parts, Door Gasket Assembly, Light bulb, light Switch, Gas Charging.

d- Microwave Owen (MWO):

Parts covered: Blower Motor, Door Switch, High Voltage Transformer, Fuse, PCB, Magnetron, Capacitor, Thermostat, Timer.

Parts not covered: Fuse Socket, Glass Tray, Lamp, Micro Switch and Fan Blade. Aesthetic or Plastic parts such as Cabinets, Cavity, Turn table, Grill Racks.

Main liner crack, Doors, Bulbs, Rubber Pads, Remote, Stabilizers, consumables, and any damage to the aesthetic components shall not be covered under this contract.

This contract does not include any kind of software support or installations. Company shall not be responsible for damage to, or loss of, any programs, data or removable storage media including any consequential loss or damage.

Below situations and evens are not covered in Contract are-

  1. Cleaning & lubrication, alignment & de-scaling
  2. Damages caused due to unauthorized repairs, improper usage and defects due to electrical wiring, plug, switches, extension box, inverter, grounding defects and damages due to accidents, sudden surge voltage, fluctuating voltage, loose contacts etc.
  3. Damages due to negligence, dust, water seepage, corrosion, battery leakage or due to natural calamities like lightning, flood, earthquake, other acts of God etc.
  4. Installation, removal, dismantling, moving, transfer.
  5. Defects due to transmission/cable/DTH or any other external source from where the signal/input are fed to the product.
  6. Product that has been modified, altered, adjusted or repaired/serviced/moved/removed/installed by unauthorized person/s
  7. Product which is assembled, refurbish and not of a classified manufacturer; discretion of coverage lies solely with Company.
  8. Defects not covered under manufacturer’s warranty
  9. Remote control
  10. Product that has been transferred by customer to any other person.

Company will repair / replace any defective parts and correct any problems resulting from own workmanship free of charge. Company reserves the right to use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under Contract. Defective parts becomes Company’s Property.

Prior to ordering, please, make sure you have carefully read and understood the asset’s/offering’s terms and conditions. If you are not sure about the asset/offerings compatibility, or have questions about asset/offering features, please contact us. All inquiries are free of charge. All service contracts issued to you will be discontinued on a pro-rata basis, final decision on which will be at the discretion of Company. No refunds are issued for provided services (including asset installation, customization and spares replacement).

While preferential attention will be given to the CMC Customers, company shall not be held responsible for any loss of entertainment/ business or any other consequential loss however arising due to non- availability of parts or delays due to reasons beyond its control.

In case the asset needs to be transported to the Service Centre for compressor replacement/Gas charging/Major repairs, etc. the cost of transportation will be charged extra. An estimate of the transportation cost will be advised to the customer and upon his approval the matter will be progressed. If any asset under CMC is not repairable due to non-availability of spares or any other reasons beyond our control, we will have the discretion to refund the charges collected for the asset/s on pro-rata basis, less applicable Taxes.

While every attempt will be made to procure & fit the original parts, in case the original part is not available, we will inform the customer & seek verbal permission to fit the similar or equivalent parts to make the asset functional.

The CMC will be not applicable if the asset is used for commercial purpose or in any other location other than the Service address specified.

Charges for Customised Service Contract will Charged as per mutual agreement.

Working Day – All days of the week except Sundays and public holidays. Working hours – 10.00 AM to 7.00 PM. Appointments for home visits will be fixed as per mutual convenience .

This agreement/any dispute arising herein shall be subject to Arbitration act and/or any statutory act, amendment or modification thereof, from time to time in force. The venue of such arbitration shall be in Mumbai city and only the courts in Mumbai city shall have the jurisdiction in relation to such arbitration.